When you place an order you are agreeing to the following
Product related
- As products are created individually on-demand just for you, once an order is placed, it can only be canceled and refunded if the processing has not yet started. We will do our best effort for you.
- I'm sure you would agree and accept that the apperance, tints and colours of products displayed on your screen may be different than those of the delivered product, it is just the wide variety of monitors/screens out there all reproduce colours and tints diferently.
- As we print all our Apparel specially customised and sized to your own choices we cannot accept returns, unless the product is faulty of course.
- Slate products: You accept that these products feature a chiseled surface and may contain natural mineral inclusions and blemishes. the edges are also chisled and will vary from slate to slate
- Slate products: The flaked edged may also extend to a greater or lesser degree into the the top flat area of the slate but any personalising will not infringe on such areas
- Slate products are not dishwasher safe
- As slate is softer than most rock we do not recommend using them where food may come in contact with the surface as small particles of slate may transfer to the food item
Tax Related
- HeritageNI's turnover is below the required threshold for UK VAT registration so no VAT is charged.
- Currently we deliver and produce prints in UK, Europe, USA, Canada, Australia and New Zealand. Therefore there is no import tax due if you are resident in those countries.
- Our prices include Shipping and local taxes in the Countries mentioned above.
- In the very unlikely event of Import duty falling due you will need to reimburse the shipping company.
Returns
- Goods may be returned if they are faulty. Only products with a valid RMA number issued by us can be accepted
- As our products are hand and custom made with your choices, you are responsible for the cost of return shipping to the UK
- If the goods are faulty we will replace, refund or issue a credit note once we have recieved back the faulty goods in the UK