When you place an order you are agreeing to the following
Product related
- As products are created individually on-demand, an order once placed, can only be canceed l and refunded if the processing has not yet started. We will do our best.
- You accept that the apperance, tints and colours of products displayed on your screen which may be different than those of the delivered product, it is just the wide variety of monitors/screens out there all reproduce colours and tints diferently.
- Slate products: You accept that these products feature a chiseled surface and may contain natural mineral inclusions and blemishes. the edges are also chisled and will vary from slate to slate
- Slate products: The flaked edged may also extend to a greater or lesser degree into the the top flat area of the slate but any personalising will not infringe on such areas
- Slate products are not dishwasher safe
- As slate is softer than most rock we do not recommend using them where food may come in contact with the surface as small particles of slate may transfer to the food item
Tax Related
- HeritageNI's turnover is below the required threshold for UK VAT registration so no VAT is charged.
- Currently we deliver and produce prints in UK, Europe, USA, Canada, Australia and New Zealand. Therefore there is no import tax due if you are resident in those countries.
- Our prices include Shipping and local taxes in the Countries mentioned above.
- In the very unlikely event of Import duty falling due you will need to reimburse the shipping company.
Returns
- Goods may be returned for a refund within 10 days of the goods being recieved. Purchaser is responsible for the return shipping to the UK.
- As our products are hand and custom made to order and the buyer is responsible for cost of return shipping to the UK
- If the goods are faulty we will replace or refund them once we have recieved back the faulty goods in the UK